Technical Support

Pre-sales Service

1. Fully to understand customers' requirements during the early communication with Customers. 2. Supply kinds of service for your visit to our factory. 3. Our professional technician will be selected to communicate with customers and offer the project of machine tool, design drawing, parameter and performance, etc. We will cooperate with customer to make a best project.
On-sales Service 1. When signing contract
we will make a Technical Agreement to perfect customers’ requirement. The technical agreement will be the enclosure of the contract. It will be come into effect after approved by both sides. 2. After signing the contract, our professional technician will start to design products basing on customers’ design documents and technical information. 3. Show customers the technique and drawing information on the contract. Invite customers to participate the supplier design review. 4. Strictly execute the agreement that supply and requisitioning parties discuss on relevant issues. 5. Inform customers of any quality defect during producing in time. 6. During the manufacturing process, we will start to arrange the Drawing review, product inspection, and acceptance checks, etc. Make all the procedures move smoothly. 7. It is carried out depending on the standard for production, material and product test.
After-sales Service 1. SIO will hold a technical training on installation, debugging, operation when checking in the customer’s factory. Besides, customers can also send 2-3 workers to SIO for a weekly training. The training time can be extended on special conditions. 2. After receiving the products, the warranty of Entire machine tool is 1 year, CNC system is for 2 years. Except man-made damage or mproper maintenance, It is free to exchange and repair damaged products during the warrant. After warranty, we only charge the cost of service and accessaries.

3. If there is any problem on quality when using the machine tool, ISO will revert in 6 hours upon receiving user notifies. Besides, we will arrive the spot in 48 hours if needed.

  • Name*

  • Email

  • Phone

  • Message